Food for Thought Solutions Ltd, trading as Toolbox Group, is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate (online or offline) with us, in-store, events, over the phone, through our mobile applications, websites, and social media platforms.
We comply fully with all aspects of the Data Protection Act 2018 which incorporates the General Data Protection Regulations (GDPR (EU) 2016/679). We also fully comply with the Privacy and Electronic Communications Regulations 2003 (PECR).
Information We Collect and When
We only collect information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of information we will collect on you, and you voluntarily provide to us on this includes, name, address, phone number, email address IP Address and date of birth.
Toolbox Group collects personal data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you subscribe to our services, submit an enquiry or download. We also receive personal information from you every time you email us or send us your details.
We collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form. For more information on this please see our cookies section below.
Occasionally Toolbox Group may seek, through a variety of means, the opinion about Toolbox Group products or product-related issues, of our customers, prospective customers, and occasionally others who have been in contact with us. We may, for example, conduct online surveys which ask you for personal information and demographic information (such as name, address, telephone number, email address, company size, and areas of interest). We may use this information to enhance our marketing efforts and send you relevant information about our company and promotional material, but only if you have consented for us to do so.
We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements, and payment transactions.
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you in an efficient and effective manner.
The legal basis for processing your data is based on your [specific consent/performance of a contract/compliance with a legal obligation our legitimate interest] that we will have [requested/stated] at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
If at any time you do not wish to receive communications from us and wish to be removed from our mailing list, you can do so by following one of the options listed in the ‘How to Access & Control Your Personal Data’ section below.
How we use your Information
We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation.
Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express.
Your personal data may be collected and used to help us provide you with our products and services. If you choose to hear from us, we may send you information based on the things you’ve told us about. We’ll only send these to you if you agree to receive them and we will never share your information with companies outside of Toolbox Group for inclusion in their marketing.
We may contact you for the following:
Who we might share your information with
We may share your personal data with other organisations in the following circumstances:
How we keep you updated on our products and services
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices at any time.
If you wish to amend your marketing preferences, you can do so by emailing us on [email protected]
Your rights over your information
Right to Access Your Personal Information
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
Right to Correction Of Your Personal Information
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to Stop or Limit Our Processing of Your Data
You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
More information about your privacy rights
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to resolve any problems with regard to the above-mentioned topics.
Other important privacy information
You must provide us with your consent to the collection and use of your personal information for the purposes set out in this statement. If you have any queries about these practices, please contact our Data Protection Officer by email at [email protected]
How long we keep your information for
We retain a record of your personal information in order to provide you with high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.
Giving your reviews and sharing your thoughts
When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’, or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts, so you are comfortable with how your information is used and shared on them.
Data security is of great importance to Toolbox Group and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your collected data.
We take security measures to protect your information including:
How to contact us
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: [email protected]
By post: Toolbox Group, Vine Farm, Up Street, Bardwell, Bury St. Edmunds, IP31 1AA
This Policy was last updated on 14th July 2020