A little about what we do

Toolbox Marketing provides insight-driven strategic and creative solutions to retail property and place making challenges. Our work ranges from the serious business of portfolio planning and brand repositioning – to the magic of creating emotionally engaging communications that make people want to shop, dine and play.  We are your in-house out-sourced marketing partner.

We're on another level

We are shopaholics, geeks by nature, addicted to social networks and completely crazy about design. Our creative-minded team are here to support you 24 hours a day, 7 days week. Here at Toolbox Marketing, we encourage all our marketers to be their wacky-crazy selves. After all, personality is KEY.

360° Digital Capability 0
Brand Strategy and Design 0
Extensive Industry Experience 0

Where we work

We are an established marketing agency with our Head Office located in Bury St. Edmunds (UK) and satellite offices in Northampton and Kent (UK), Madrid, Spain and Poland. 

We work across Europe; and are currently operating in 16 European countries!

Our strategic, creative, technical and Account Management teams work with you to take your business to the next level. Think of us as your very own marketing department or extended marketing team.

Case Study

Placemaking at Kronen, Copenhagen

A new mixed-use scheme, which was to be the new town centre of the up-and-coming Copenhagen suburb of Vanløse, required an experienced strategic marketing specialist to assist in developing the brand and communications from day one through the opening and beyond.

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What our clients say

We have worked closely with the Toolbox team since 2017 to reposition the Castle Mall from a retail led centre to a mixed use leisure destination. Toolbox have been instrumental in the success of the newly branded Castle Quarter and it double digit rise in footfall & the current rise in retailer sales figures.

Robert Bradley - Centre Manager, Castle Quarter

Our account manager Kim, is innovative and goes the extra mile to deliver a consistently high level of marketing activity. She works closely with the centre management team to ensure the marketing strategy remains relevant and nimble enough to meet any challenge.

David Robertson - Centre Manager, Culver Square

Toolbox are adaptable, pragmatic and extremely creative at dealing with complex challenges within the marketing and events industry. Their approach is dynamic and imaginative. I have enjoyed working with them in regards to placemaking, social media engagement and look forward to many more success in the future.

Thomas Coulson - SHW

Toolbox took the time to understand our needs and to find the ideal Account Manager for us. I was very impressed by her professionalism and her dedication, she literally became part of the team. She was always going the extra mile to support our retailers in their digital communication and the results speak for themselves. 

Julie Kervadec - Marketing Manager, Grand Arcade

"We are fairly new to working with Toolbox but all great so far! They are providing us with full service marketing services and we have been very impressed with their creativity and our Account Manager. Mallcomm has also been a very valuable tool for us and they have undoubtedly helped us to get the best out of it".

Jo Chapman - Centre Administrator, Swansgate Shopping Centre

Toolbox Group is one of the few specialist agencies in shopping centre marketing providing a full range of services. Combining local market knowledge with their experience and creativity they offer a fresh but sound approach to their clients. It has been a pleasure to work with the Polish team so far and we look forward to our continued cooperation.

Dominik Piwek - Head of Marketing, Balmain Property Management

Toolbox Group is a highly experienced and trusted partner with full understanding of the complex issues facing the spectrum of asset. They provide us with solid strategic and creative solutions which deliver positive results. The team has exceptional consumer insight in both local and international markets.

Matthew Lunt - European Portfolio & Asset Management Group, Heitman

Toolbox Group were engaged to align marketing strategy with asset goals for an asset in decline. Cambridge’s major shopping centre was off pitch in a competitive city centre, and by full analysis and understanding of the local market and consumer, Toolbox Group changed positioning to a family brand to match the retail mix.

Lance Stanbury - Mall Consultants

I have always found the Toolbox Group and their staff to be the ultimate support in delivering and bringing to life innovative and exciting marketing ideas and initiatives, they really are the industry leaders in their field of expertise.

Kevin Legg - Centre Manager, Weston Favell Shopping Centre, Northampton

The Toolbox team have been great for the marketing at West Orchards. Great ideas that have been well executed within budget. They have contributed to growth in both footfall and retail sales including an amazing performance with over £60,000 of retail sales in just four hours at a recent event.

Andy Talbot - Centre Director, West Orchards Shopping Centre, Coventry

'We've been working with the Toolbox team for eight years now. We use them for full-service marketing and we've introduced their Mallcomm technology across our site too. I think what makes the difference for us with them is that they really 'get us' as a centre and what we want to do operationally to manage our retail space but also interact and engage with our customers"

Darren Harman - Centre Manager, St Georges Shopping Centre

Toolbox have delivered excellent service and great creativity. We had a complicated project but the team have listened well to understand our needs and to get details correct. We are very pleased with products produced and the overall experience. I would highly recommend them! Thank you toolbox marketing!

Dinkie Williamson - Church Warden, Bardwell Church

Working with Toolbox was a real pleasure. Not only are they knowledgeable and responsive they are also very nice people!

Martin Blackwell - Place Management Consultant

Toolbox have been instrumental in transforming the look and feel of our business through the creation of a new brand. Speedy, responsive and innovative through the whole process. Great bunch to work with, always adding value. Thanks

- Manager at The Grumpy Goat, Bardwell