A little about what we do

Toolbox Marketing provides insight-driven strategic and creative solutions to retail property and place making challenges. Our work ranges from the serious business of portfolio planning and brand repositioning – to the magic of creating emotionally engaging communications that make people want to shop, dine and play.  We are your in-house out-sourced marketing partner.

We're on another level

We are shopaholics, geeks by nature, addicted to social networks and completely crazy about design. Our creative-minded team are here to support you 24 hours a day, 7 days week. Here at Toolbox Marketing, we encourage all our marketers to be their wacky-crazy selves. After all, personality is KEY.

360° Digital Capability 0
Brand Strategy and Design 0
Extensive Industry Experience 0

Where we work

We are an established marketing agency with our Head Office located in Bury St. Edmunds (UK) and satellite offices in Northampton and Kent (UK), Madrid, Spain and Poland. 

We work across Europe; and are currently operating in 16 European countries!

Our strategic, creative, technical and Account Management teams work with you to take your business to the next level. Think of us as your very own marketing department or extended marketing team.

Case Study

Placemaking at Kronen, Copenhagen

A new mixed-use scheme, which was to be the new town centre of the up-and-coming Copenhagen suburb of Vanløse, required an experienced strategic marketing specialist to assist in developing the brand and communications from day one through the opening and beyond.

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What our clients say

Working with Toolbox makes my life a whole lot easier! As a busy Marketing Manager of multiple shopping centres, Kim and the whole team help ease my workload with their brilliant ideas and constant excellent service. As community shopping centre they help bring my, sometimes crazy, ideas to life ensuring our customers are at the heart of everything we do.

Chantal Taylor - Marketing Manager, Castlegate Shopping Centre & Wellington Square

Sophia Beckford, Our Colchester

During one of the most difficult times in our history, Kim project managed the Lock it With Love Campaign for Our Colchester BID. The campaign aimed to bring the community together and to share their thanks to key workers, NHS staff and loved ones.

Sophia Beckford - Project Co-ordinator, Our Colchester

Louise Baxter, Harrow BID

Working in partnership with Toolbox Marketing has enabled us to provide Harrow Town Centre with fun engaging family events to drive people back to the town centre reminding them what a physical shopping experience is like. We look forward to more collaborations with them in the future.

Louise Baxter - Harrow BID Manager

They are truly different to other BIDs, strategic and aspirational, and hugely impactful. They achieve my own, personal hopes that I would feel very proud of them and I know that the rest of the team and the Board feel likewise. Great work from the Toolbox team. We made absolutely the right appointment

Paul Clement - Chief Executive, Ipswich Central

Toolbox have been instrumental in the growth of Bardfest. Their role was to create and maintain three social media platforms as well as the website. The posts were all shrewd, targeted and results driven. They take responsibility as though it was their own product and have become passionate about our success. If you want a partner to elevate your event or business then I would look no further than this high energy, dynamic and precise team.

Stephen Larder - Festival Manager, Bardfest

We have worked closely with the Toolbox team since 2017 to reposition the Castle Mall from a retail led centre to a mixed use leisure destination. Toolbox have been instrumental in the success of the newly branded Castle Quarter and it double digit rise in footfall & the current rise in retailer sales figures.

Robert Bradley - Centre Manager, Castle Quarter

Our account manager Kim, is innovative and goes the extra mile to deliver a consistently high level of marketing activity. She works closely with the centre management team to ensure the marketing strategy remains relevant and nimble enough to meet any challenge.

David Robertson - Centre Manager, Culver Square

Toolbox are adaptable, pragmatic and extremely creative at dealing with complex challenges within the marketing and events industry. Their approach is dynamic and imaginative. I have enjoyed working with them in regards to placemaking, social media engagement and look forward to many more success in the future.

Adrian Dack - Head of Property Management

"We are fairly new to working with Toolbox but all great so far! They are providing us with full service marketing services and we have been very impressed with their creativity and our Account Manager. Mallcomm has also been a very valuable tool for us and they have undoubtedly helped us to get the best out of it".

Lindsay Tickner - Centre Manager, Swansgate Shopping Centre

'We've been working with the Toolbox team for eight years now. We use them for full-service marketing and we've introduced their Mallcomm technology across our site too. I think what makes the difference for us with them is that they really 'get us' as a centre and what we want to do operationally to manage our retail space but also interact and engage with our customers"

Darren Harman - Centre Manager, St Georges Shopping Centre

Working with Toolbox was a real pleasure. Not only are they knowledgeable and responsive they are also very nice people!

Martin Blackwell - Place Management Consultant

Toolbox have been instrumental in transforming the look and feel of our business through the creation of a new brand. Speedy, responsive and innovative through the whole process. Great bunch to work with, always adding value. Thanks

Steve Larder - The Grumpy Goat, Bardwell